Terms of Service
Cloud Dental Store · last updated 9 October 2026
1. Using the site
You can browse the catalog without an account. Placing an order needs an account so you can follow your order later. Please give correct name, phone number and address details — we use them to contact you and deliver your order.
2. Products, prices and stock
Prices are shown in Egyptian pounds and include VAT. Stock levels shown on the site are updated as orders come in, but a product can sell out between adding it to your cart and placing the order. We may change prices or remove products at any time; the price shown when you place the order is the price we honour, subject to section 3.
3. Orders
Sending an order is a request, not a confirmed sale. We confirm orders by phone, and we may cancel or reduce an order if an item is out of stock or the details cannot be verified. Stock is taken from the moment an order is placed.
4. Payment
You can pay in cash when you receive the order, or send the money to one of the wallet or InstaPay numbers shown at checkout and add the transfer reference or a screenshot of the payment. Money sent to a number listed by the store is treated as payment for that order. Keep your transfer reference until the order is delivered.
5. Pickup and delivery
You can collect your order from the store, or have it delivered to one of the areas listed at checkout. Delivery fees are shown per area before you confirm the order and are paid in cash to the delivery person, not online. Delivery times we give are estimates, not guarantees.
6. Your account
You are responsible for activity on your account. Keep your password safe and tell us right away if you think someone else can sign in as you.
7. Cancellations and returns
To cancel or change an order, contact us as soon as possible and before the order is sent out. For cancellations, exchanges or returns, email gehadepada@gmail.com and we will agree the arrangement with you directly.
8. Responsibility
The site is provided as it is. We take care to keep it running and the information accurate, but we are not responsible for interruptions outside our control. Our responsibility for an order is limited to the value of that order.
9. Contact
Questions about these terms: email gehadepada@gmail.com or message the store on Facebook.